How can we help?

If you have a question about the census, or want to request paper forms, contact our helpline on 0800 CENSUS (0800 236 787).

Alternatively, complete our general enquiry form to receive an email response.

Contact Centre Hours

8 March - 29 March | Monday - Sunday | 8am - 10pm

30 March - 16 May | Monday - Sunday | 8am - 5pm

When will we contact you?

Our team will not call you directly to assist you with the census, and we will never ask you for any of your personal information over the phone.

If you have submitted a general enquiry online, we will reply via email unless told otherwise. If you have requested paper forms or a new access code online, and we are missing adequate information in order to process that request, we will contact you via the preferred option you selected, but will only ever ask you to confirm your address.