Help

We've put together some of the questions you might have about taking part in the census. For help with form completion, and specific census questions, visit our detailed help guide.

If you were elsewhere in New Zealand on census night, you should have taken part using the access code of that dwelling or accommodation provider. If you were somewhere else on census night but were unable to or did not complete your forms, please call us on 0800 236 787 - our team will work with you to ensure you are counted appropriately.

If you were overseas on census day (Tuesday 6 March), you do not need to complete the 2018 Census. Please give our helpline a call on 0800 CENSUS (0800 236 787) if your dwelling was therefore unoccupied on census night, so that we can ensure that our teams know not to follow up with you.

The 2018 Census is mandatory under the Statistics Act 1975.

Households who have not completed their census forms has been contacted up to four times now by letter. Our field team were in action after census day for several weeks visiting households across the country, but this activity has now finished. If people refuse to take part in the census, then Stats NZ will consider prosecution.

We have uploaded various resources to our support page to help you complete the census. You may also consider asking a trusted family member or friend for help. If you are unable to complete the census without assistance, please get in touch with our contact centre (0800 236 787) and they will arrange a solution with you to ensure you can take part.

The refusal pack you have received includes all of the information you need to complete the census. Please take part as soon as possible, making sure everyone who was in your household on 6 March is accounted for. Once we have a record of completion for your household, you will be removed from our follow-up list. If you are completing the census on paper and need additional paper forms, please give our contact centre a call on 0800 CENSUS (0800 236 787).

We've sent or delivered a unique access code letter to every household in New Zealand that will enable you to complete the census online. The access code is made up of nine numbers followed by three letters and can be found on the right-hand side of your letter. The access code is for everyone in your household to use.

The access code is for everyone in the household to use to take part in the census. Everyone who stayed in your dwelling (house) on the night of 6 March 2018 must complete the census forms using your access code. Family members can help each other complete the census form if required, and parents/guardians will need to make sure that children have their forms completed too.

If you have not yet received an access code or any census information, please call 0800 CENSUS (0800 236 787) and let us know.

Please complete the census as soon as you receive your access code or paper forms.

If you’ve been waiting for longer than a week for your requested paper forms, please call us on 0800 CENSUS (0800 236 787) and we’ll be able to check to see what’s happened.

Yes, you can. The online forms are available in te reo Māori - click on the 'Switch to Māori' button at the top right of the page once you have clicked through to begin your census forms.

You can also request bilingual paper forms. Call our helpline to request a bilingual paper form pack on 0800 CENSUS (0800 236 787).

No. We've built the forms so you can complete your census online on a range of devices including tablets, smartphones, laptop and desktop computers. Paper forms are also available if preferred. Head to our support page for more information on requesting these.

No, you can’t change information on the online census form after you’ve submitted it, due to privacy reasons.

The census is an official count of the people and dwellings in New Zealand. On census night we need to collect information about the people staying in your home and also some information about where you live. We use the Household Summary Form to collect summary information about the people staying at your address on Tuesday, 6 March 2018, or people who usually live there but are away. We collect information about where you live in the Dwelling Form. We collect information from each person staying at your address in the Individual Form.

The online and paper census forms are available in English and te reo Māori.

Some support material has been translated into different languages and our contact centre team will be available to speak to people in Te Reo, Mandarin, Korean, Hindi, Samoan, Tongan and Cantonese. Key information about the census is also available in New Zealand Sign Language.

Find out more on our support page.

Our team will be wearing clearly marked, branded census uniforms and carrying identification. If you have any concerns, please ask the field officer for their information and call us on 0800 CENSUS (0800 236 787).